KatKin

Managing your plan in your online account

How to log in and out of your online account

Logging in and out

How to order trial boxes if you have more than 4 cats

Signing up to KatKin with more than 4 cats

When do we charge you and when do we deliver

Charge dates and delivery dates

What happens if my payment didn’t go through?

Want to shout about KatKin from the rooftops?

Refer a Friend

Adding a discount code to your account

Stopping your Subscription

Resuming your deliveries

How to order a box without continuing a subscription

Managing your account

Changing your personal details

Changing your delivery address

Changing your card details

Resetting your password

Unsubscribe from emails

I can’t log in

Trying to sign up for a trial box, but our website recognises your email address?

The website says I already have an account

Removal of your details

Changing your details

How to edit or stop your box in time, before your order is sent to our kitchen (our cut off for order changes.)

The cut off for amending or cancelling deliveries

How to adjust the recipes in your cat's box

Changing your cats recipe selection

Changing your next delivery date

Changing your delivery frequency

Finding a delivery frequency that works for you

Custom plans

Adding and removing treats

While we can’t accept returns - Here’s Some Helpful Advice to Support

Returning the food

Making changes to your plan

How to change your cat’s weight and why it’s important to do this

Updating your cat's weight, lifestyle and body type

How we calculate the amount of food your cat receives

Portion size

Allergies and medical conditions

How to add a new cat to your KatKin account

Adding a cat

How to stop seeing a cat’s name in your account

Removing a cat

How to update your cat's profile in your account

Making changes to your cat's details

Making a payment

What happens if my payment for my trial box didn’t go through?

Where can I see the cost of a plan?

Receipts and invoices

I’m waiting for a refund

Payments & Billing

Create a custom design with text, images, and links

Visit our Website

Contact Us

Start your trial

Login to your KatKin account

Learn

Find answers and get help from Intercom Support and Community Experts

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