Having trouble logging in?
There’s a few reasons you might not be able to log in to your account:
Different email used. Double check the email address we send order reminders to and use this to log in.
Our login passcode email might have gone into your spam folder by mistake. Add [email protected] as a contact so you’ll always see important emails from us.
The passcode email has expired. The code will be valid for 15 minutes, so request a new one if you missed the first email.
The email address in our system is incorrect or has a spelling error. Get in touch with our Cat Experts (include your postal address and cat name in your email) and we’ll be able to get it corrected for you.
Your order hasn’t gone through. If you haven’t received an order confirmation email from us and if a payment hasn’t been taken successfully in your banking app, your account won’t have been created.
Still having trouble? Contact our Cat Experts for help accessing your account. For data protection reasons, we’ll need to confirm we’re speaking to the account holder by asking a few questions before we can help.
📞 020 4538 4144 - 10am-5pm
✉️ [email protected] - 9am-6pm