What happens if my payment for my trial box didn’t go through?

Check if the pop up is appearing to re-direct you to your bank

If it is, open your banking app and navigate to the authorisation request that should pop up

Use your bank’s website. If you’re trying to authorise the transaction through your bank’s app and it doesn’t work, try their website instead — this can sometimes be more reliable.

Double-check your card details. Make sure everything has been entered correctly including your postcode

If your bank sometimes texts you codes to authorise payments, make sure you’ve given us the correct mobile number when signing up for your trial box. The authorisation might not work if you’ve given us a home phone number.

Try refreshing the page and submitted the trial order again

Delete your cookies or try to place an order in an incognito tab. Sometimes, if you’ve visited the website before, it can store old cookies that might be outdated.

Contact our Cat Experts, and we can sign you up securely over the phone instead. Have any discount codes you’d like to use on hand, so we can apply those for you too. Plus, we can answer any questions you might have about KatKin!

If it’s an issue with your bank, unfortunately we can’t override bank declines, and you may need to contact your bank directly.