If your payment fails, we’ll pop you an email to let you know. If you don’t need a delivery urgently (within 2 days), sit back and we’ll automatically attempt to take payment again the following morning.
If you need the original delivery urgently and you’ve resolved the failed payment issue, get in touch with our Cat Experts and they can process a payment for you.
Before 4pm every day except Fridays and Saturdays, we can take a payment from you for a delivery in 2 days time.
Just contact our Cat Experts or head to your online account to change your delivery date.
Select a delivery date for 2 days time and within 30 minutes, a payment will be processed.
If a payment hasn’t gone out of your account, give our Cat Experts a call and we’ll troubleshoot for you.
If you need to update your card details, follow these steps.
Login to your KatKin account
Click ‘Manage plans’
Click ‘My Details’ in the top scroll bar
Head to ‘card on file’ at the bottom of your personal information
Edit
Add your new card details (you’ll need to authorise a new £0.00 payment in your banking app to set up the subscription)
If you need an order urgently with that new card, get in touch with our Cat Experts to process a payment.
7 days a week
📞 020 4538 4144 - 10am-5pm
✉️ [email protected] - 9am-6pm
*Please don’t share any card details with us via email.