We're so glad to have you back!
There’s a few ways to start receiving KatKin deliveries again.
❗If you cancelled your subscription during your trial period, when you reactivate, your next box will contain double the amount of food. That's because after the trial, all customers are automatically rolled onto our Standard Plan 28 day box. If you'd prefer not to receive 28 trays, switch to our Freezer Plan (14 trays) or our Saver Plan (42 trays) after your cat's plan has been reactivated.
If your details are up to date and don't need updating:
Head to your account at KatKin.com/login
Login with the unique code sent to your email
Click ‘Reactivate Fresh’
Click ‘Resume deliveries’ for the cat who you want to reactivate and choose a delivery date that works best
Make changes to your recipes, treats or plan once the subscription has been reactivated.
💡If you choose our soonest delivery date (within 2 days time) we'll automatically take a payment from your bank within 30 minutes, so make sure to make any changes to your cat's box straight after reactivating.
You'll be able to adjust your cat's recipes and treats once their plan is active.
If your details are outdated:
If you’d like to adjust your details before you reactivate your account (like checking your delivery address, or updating your card details) follow these steps instead:
Mobile users
Head to your account at KatKin.com/login
Login with the unique code sent to your email
Click the 3 lines in the top left corner
Navigate to My details
Adjust your shipping or billing address and change your card details
Laptop users
Head to your account at KatKin.com/login
Login with the unique code sent to your email
Click 'Hi Name' in the top right corner
Navigate to My details
Adjust your shipping or billing address and change your card details
Then go back to your homepage or 'manage my plan' to restart your deliveries
Once reactivated, we’ll send a confirmation email to your inbox to confirm your chosen delivery date. We’ll take a payment for that order 2 days prior to delivery.
The screenshots below show exactly where to click: First 'reactivate fresh', then 'resume deliveries' for the correct cat, followed by the calendar to pick your next delivery date.
* If it's been a while since you last tried KatKin for your cat, or their health has changed in some way and you'd like a smaller amount to try with your cat first, please reach out to our Cat Experts.