We're glad to have you back!
There’s a few ways to start receiving KatKin deliveries again.
If your details are up to date and don't need updating:
Head to your account at KatKin.com/login
Login with the unique code sent to your email
Click ‘Reactivate Fresh’
Click ‘Resume deliveries’ for the cat who you want to reactivate and choose a delivery date that works best
Make changes to your recipes, treats or plan once the subscription has been reactivated.
If your details are outdated:
If you’d like to adjust your details before you reactivate your account (like checking your delivery address, or updating your card details) follow these steps instead:
Mobile users
Head to your account at KatKin.com/login
Login with the unique code sent to your email
Click the 3 lines in the top left corner
Navigate to My details
Adjust your shipping or billing address and change your card details
Once reactivated, we’ll send a confirmation email to your inbox to confirm your chosen delivery date. We’ll take a payment for that order 2 days prior.
The screenshots below show exactly where to click: First 'reactivate fresh', then 'resume deliveries' for the correct cat, followed by the calendar to pick your next delivery date.