Once you've filled in your cat's details and picked the recipes in their trial box, you'll be able to view the price breakdown for your 2 week trial.
On this price breakdown page you can also:
Add a discount code
Confirm that you've been referred by a friend
Choose your preferred delivery date
Once you're happy with the selection, click 'continue.'
Next, you'll see your final price breakdown and delivery date again.
Payment options
Apple and Google pay
On mobile, you'll see the option to pay with Apple Pay or Google Pay.
Just click the 'Apple Pay' or 'G Pay' logo to continue.*
Tip! Remember to check your stored delivery address details with automatic payment options like Apple or Google pay. Old or outdated delivery addresses can overwrite delivery address information previously given.
Credit or debit card
If you'd prefer to enter your card details manually, just scroll down to 'check out with credit / debit card'.
Check that your contact details like your name and email address are spelt correctly
Enter your delivery address and postcode (you can enter your delivery address manually if you can't see it on the dropdown menu.)
Proceed to payment by entering your long card number, expiry date and CVV or CVC code.
You'll be asked to authorise a £0.00 payment with your bank - either by approving the payment in your banking app or confirming a 6 digit code sent to your mobile number.
Troubleshooting payment issues at trial
I can't enter my Zip code or my postcode isn't registering
At the moment, we're a UK based company and we don't deliver our fresh food to the US, so we'll only accept postcodes and not zip codes on our sign up page.
If you're entering a UK postcode, but it's not being accepted, you might fall outside of our delivery radius
👉 Read more about our delivery locations here.
The screen is frozen or won't let you continue
Sometimes, the button to process your trial box will be greyed-out and you won't be able to continue to the next step. This usually means a field of information is missing.
Scroll back up and double check your name, address, phone number and email have all been filled in.
It's also a good time to check if any discounts have been applied correctly and that your chosen delivery date suits you best.
Missing SMS authorisation
If you haven't received a 6 digit code sent to you via text, double check to make sure you've given us a mobile number and not a home number at checkout.
Also make sure you have phone signal, as this could prevent SMS's from being received.
No banking app notification
Follow the steps on our check out page to approve the £0.00 transaction in your banking app. The app will only prompt you to give authorisation after a certain step in the check-out flow. On our website, you'll be asked to follow the steps in your banking app and you'll have a limited amount of time to approve this transaction once started.
Why are you asking for £0.00?
In order to complete the transaction for the trial box, we need to verify that your payment method is valid and active without actually taking any money from your account. This is why you'll see a request for £0.00 at first. We'll then take the full payment for your trial box after this is authorised.
The sign-up screen has disappeared after authorising the payment with my bank
Your payment might have gone through successful if it was authorised in your banking app in time. Before you refresh the page or resubmit the payment check these two things:
Head to your banking app to check if a payment has been charged successfully. This will be a charge from KatKin (not just £0.00)
Check your emails - you should have received your trial order confirmation which is an indication that your trial order has gone through successfully
If you see a charge for your trial box, but you don't see the trial order confirmation email within 5 minutes:
Check your junk or spam folders
Your email address might have had a spelling mistake in it - pop our Cat Experts an email at [email protected] and they can check for you.