Know someone with a cat? Friend, family member, random stranger in the cat food aisle at the supermarket? We’d love for you to share the word about KatKin with others.
When you introduce a friend to KatKin, they'll get an introductory discount that's at least 50% off their trial box, and there’s usually a discount on your next box once they've signed up.*
How to refer a friend
Sending a link:
Head to ‘my plans’ in your account and click on ‘Refer a Friend’
You’ll need to register with our referral scheme, Mention Me. Use the same email address you use for your KatKin account.
Share your unique link with your friend
Sharing a referral leaflet.
In each delivery, you’ll receive a referral leaflet, to help you share KatKin via QR code or special referral sign up link.
Sending your unique code:
In your refer-a-friend dashboard in your KatKin account, you'll have unique code to share.
Send this to a friend and they can apply it to the website when signing up for their first trial box.
During sign up:
Once you’ve registered with our referral scheme, your friend can enter your full name and email address when they sign up for their own trial box. They should receive a referral discount code from you automatically.
If they've received an error and couldn't complete the sign up using your referral code, it might be because they didn't meet our refer-a-friend terms and conditions.
If you think they should be awarded the referral discount, please reach out to our Cat Experts and include your name, your friends name and your friend's email address so we can check the referral for you. Once our Cat Experts approve the referral, a discount code will be sent to your friend so they can continue signing up to KatKin!
💡 Referral discounts can't be applied to accounts retrospectively, so please reach out to our Cat Expert team to look into the referral first before continuing with a sign up. We want to make sure everyone is rewarded for spreading the KatKin love. 🐈⬛
How to add your 50% discount code
If you've recently referred a friend to KatKin and they've successfully signed up to KatKin, you'll be emailed a 50% discount code from our referral partner Mention Me.
All you need to do is add this to your account for it to be applied to your next order of fresh cat food.
To add your 50% referral discount code:
Copy the code from your Mention Me email.
Head to your KatKin account and once you're logged in, click 'manage plans'
Scroll down past your fresh or litter plans to 'Discounts'
Paste your 50% referral code and click 'add code'
To check if the code has been successfully applied, scroll up to your active subscription for your cat's fresh order and click 'price' to see a breakdown + your discount.
If you've referred multiple friends and you'd like to add multiple discount codes, repeat the process! Any further discounts will be stored in your 'queued discounts' section at the bottom of your account.
One by one, these discount codes will be automatically applied to each order of KatKin fresh food.
Tip! From time-to-time we may test out different offers so make sure you're getting the most-recent offer by logging-in and sharing your Refer A Friend link regularly.
Why is my referral not going through?
There's a number of reasons why the referral might not have been successful. See if any of these issues sound like something you've experienced.
Your friend signed up to KatKin, but cancelled their trial box order and didn't receive a delivery. This means the discount won't be rewarded unfortunately.
Your referral didn't meet our refer-a-friend terms and conditions. This could be because
You used the same device to sign up to KatKin
You referred a friend too quickly after signing up to KatKin yourself
Mention Me has flagged the referral as suspicious
Your friend didn't use your referral code when they signed up or they didn't know the correct email address used for your account.
You haven't signed up to Mention Me, our referral partner. This means your friend won't be able to find your name when they sign up. Just head to the refer-a-friend section of your KatKin account to register with Mention Me.
If you feel like there’s an issue with a referral and a discount hasn't applied correctly, get in touch with our Cat Experts so we can look into this for you. Please let us know your friends name, email address or postal address so we can find the account as quickly as possible.
*Read our refer a friend T&Cs here.
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