What’s the cut off deadline?
You’ll have until midnight, 3 days before a delivery is due to make changes or cancel a delivery in your account. So, if your delivery is set for a Tuesday, you have until midnight on Saturday to cancel, delay or change your order before we take a payment early Sunday morning.
After we have taken a payment, there’s a small window for our Cat Experts to try and make changes to an order before an order is processed at 4pm. We’re sadly not able to cancel or make changes to a box after the cut-off has passed as the packing details are sent to our team.
What happens if my delivery is on a bank holiday?
We’ll automatically move deliveries that fall on a bank holiday and email you to let you know about any changes we’re making, so you’ll have plenty of warning.
Can I return food?
Unfortunately, we can’t accept returns of our food once it’s left the kitchen. Returned food would be unsafe to re-use, so we’d have to dispose of it. This is to ensure everything stays safe and in line with health guidelines.
7 days a week
📞 020 4538 4144 - 10am-5pm
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