Refunds
If we’ve issued a refund to you, and confirmed this via email, refunds take around 5-10 working days to fully complete. They might get to you sooner depending on which bank you’re with.
After 10 working days, for refunds that haven’t come back to your account yet, please get in touch with our Cat Expert team. We’ll be happy to provide an ARN or a STAN for you to pass on to your bank so they can track the payment.
Reversals
If we issued a refund on the same day a payment was made, your bank will consider this a “reversal” rather than a refund. It might look like a second “pending” payment in your bank account while your bank processes it.
If you’re waiting for a refund that was issued on the same day as a payment, check your account history to see if it looks like a same day reversal instead.