At KatKin, our pricing is calculated based on your cat’s daily calorie needs; which depend on factors like weight, age, and activity level. The total cost includes:
Per-day cost for their fresh food trays: Multiplied by the number of days in your plan (e.g., 28 days).
Delivery fee: A flat fee of £2.99 added to each delivery.
Discounts: Promotional or multicat discounts may apply.
Extras: Additional items like Nibbles or Sprinkles are added to the total.
For example, a 28-day supply might cost £65.37 (£2.33/day) plus a £2.99 delivery fee. Discounts, such as 20% off, might reduce the daily price or your cat's food, but not their treats.
Viewing the cost of your upcoming order
To see the price of your cat’s next box or your next order of Scoop litter, you can view this in your account at any time.
Head to your account at KatKin.com/login and log in
Click ‘Manage Plans’
On your ‘My Plans’ page, scroll down to your cat's plan or your Scoop Planet subscription
Underneath 'Manage Plan' you'll see a 'price' section with a drop down arrow. Alternatively, you can go to My Plan from the menu at the top-right and click the small triangle next to Price to expand the dropdown and view the full price for your plan.
🐈⬛ The screenshots below show an example account - your cat's details and pricing will look different.
Just click ‘Price’ under manage plan and the drop down will appear. You’ll see a full breakdown of your cat’s box, including any extras like chicken Nibbles or Sprinkles + plus a delivery fee.
If you have any discount codes that apply to this order, you’ll see them listed here too.
🐈⬛ If you have multiple cats, just click the 'Price' drop down on each of their plans to see the breakdown of their individual boxes.
To change the cost of your box, you’ll need to change your cat's portion size, change the extras in their box or change your delivery frequency by clicking ‘manage plan.’
If your new plan price differs from an earlier charged price, it might be because your 20% introductory discount, which is applied only to your second order, has been used up or delivery fees now apply.
Please note that any changes to your order must be made before 11:59pm, three days before delivery. Any changes made after this cut-off deadline will only be reflected in your following delivery.
Payment Scheduling
After your trial box, payments for food and Scoop Planet deliveries are processed two days before your scheduled delivery date. If you'd like to always have a payment taken on a certain day of the month, you'll need to manually move your delivery date to be 2 days after this date.
For example, if you'd always prefer payments to be taken on the 1st of the month, you'll need to manually move your delivery date to the 3rd, each time.
Payment for the trial box is taken at the time of order, and the first full box (28 days of meals) will be scheduled for delivery 14 days after the trial ends. You can adjust your delivery schedule by navigating to Manage Plan > Edit Next Delivery Date in your customer portal.
How to see the cost of previous orders
On mobile:
Head to your account at KatKin.com/login and log in
Click ‘Manage Plans’
Click 'Past orders' in the top heading
'View receipt' to see the total price of your previous order.
On a computer:
Head to your account at KatKin.com/login and log in
Click 'Hi, your name' in the top right corner
Select 'orders'
Click 'View receipt' to see the total price of each of your previous orders.
If you'd like a detailed breakdown of previous orders, please get in touch with our Cat Experts who can share that with you. Additionally, you can download receipts and detailed cost breakdowns as PDFs from the Orders section in your account.