To view invoices or a detailed cost breakdown of a previous order on a laptop
👉 Follow these steps:
Login to your KatKin account.
Click your profile name in the top right corner of your screen.
Select "Orders."
Find the order for which you need the receipt and click "View Receipt."
This will display the cost breakdown.
Download the receipt as a PDF file for safe keeping.
To view the cost of a previous order on mobile
👉 Follow these steps:
Login to your KatKin account via the mobile app or web browser.
Tap the menu icon (three lines) located in the top-left corner.
Select "Orders."
Locate the specific order and tap "View Receipt."
A detailed cost breakdown will be displayed.
Download the receipt as a PDF file if needed.
Viewing Costs for Upcoming Orders
To check the cost breakdown of upcoming orders, go to your account and select the "Manage Plan" option. Under your cat’s plan, the price details will be displayed.
To view the contents of your trial box or upcoming order
There's a few ways to check the contents of your orders.
For trial box orders:
Check the trial box order confirmation email that's sent to you once a payment has been taken. Search for 'Fresh, health cat food' in your inbox.
Scroll down the email and you'll see a list of the chosen recipes in your cat's trial box, as well as any treats you've added. (Every trial box contains a free jar of chicken Sprinkles unless you've let us know your cat is allergic to chicken.)
For recurring orders:
Check the Upcoming Order Reminder email that's sent to your email 4 days before your scheduled delivery. You'll see a breakdown of the recipes and treats (and litter if it's scheduled for the same delivery date) that we plan to send to you.
Head to your online account and select the "Manage Plans" option. Under your cat’s plan, click 'Manage Plan' and then 'amend recipe selection' or 'manage extras.'
If you’d like a more detailed breakdown of the contents of past or future orders, as well as the price, please get in touch with our Cat Experts, who will be happy to help.
📞 020 4538 4144 - 10am-5pm
✉️ [email protected] - 9am-6pm