Stopping your deliveries
Need to pause or cancel your deliveries?
We really don’t want to see you and your cat go, but if you do need to stop your deliveries, we want to make the process as smooth as possible. We’ve included some helpful information below to make sure everything is clear.
Need some help?
My cat is fussy
If your cat is taking time to switch to KatKin or has changed their mind, don’t worry! Our switching guide has helped 200k+ cats switch to Fresh. In the meantime, you can delay your next delivery or contact our Cat Experts and ask for extra sprinkles to help your cat switch.
KatKin is too expensive
We completely understand. To make sure KatKin fits with your budget you can:
Switch to our Saver Plan to buy in bulk
Feed KatKin for one portion a day alongside another food with our Half Meal plan
Adjust your delivery frequency to suit you.
Limited freezer space
Good news! KatKin can be stored in the fridge for 5-7 days (or 2 days once opened). We also have the Freezer Plan, which is just 14 trays, delivered every 2 weeks, perfect for smaller freezers.
I don’t need regular deliveries or my delivery date doesn’t work for me
We offer a flexible subscription, which means you’re in control. If your delivery day falls on a day that doesn’t work for you, simply choose any day between Tuesday and Saturday that works for you. We’ll always send you an SMS and email 4 days before your next box, so you have time to adjust deliveries to your schedule.
A subscription doesn’t work for me
No worries, we get that a subscription isn’t for everyone. Thankfully, you can pause deliveries easily and restart them at any time in your account. We have a special reason for this when you cancel: just click ‘A subscription doesn’t work for me.’
Our Half Meal Plan is also perfect if you’d rather have a delivery less often, but not worry about pausing and restarting.
Have a combination of issues or several cats to feed?
Pop us an email and we’ll be able to help give you a tailored option to feed KatKin, on a schedule that works for you and your wallet. Or if you prefer to have a friendly chat on the phone, our team is here to help 7 days a week.
7 days a week
📞 020 4538 4144 - 10am-5pm
✉️ [email protected] - 9am-6pm
Still need to cancel your subscription?
You can stop your deliveries in your account, just follow the steps below.
Log in to your account at Katkin.com/login
Click ‘manage plans’
On your ‘my plans’ section, click ‘manage plan’ for the cat or Scoop you’d like to cancel
Scroll down to ‘thinking of cancelling?’
Click ‘cancel my deliveries’
Choose your reason for cancelling and click continue
Leave us a score and feedback (if you don’t mind, we appreciate tough love)
Click cancel my subscription.
Your cat’s plan will be inactive.
Repeat for other cats if you need to cancel multiple plans.
IMPORTANT: We’ll always send a confirmation email when a plan is cancelled. If you don’t receive this, it means the plan is still active. If you cancel your plan after the cut off for your next delivery, as outlined in your order reminder email, a final box will still be delivered.
Serving KatKin isn’t working for me
Scissors, defrosting, warming the food up, adding water: the ways to serve KatKin are endless, which means there’s usually a method that suits you and your cat. Read our helpful serving guide here if you’re having trouble at mealtimes.
Restarting your subscription
If you're looking to restart a cancelled subscription:
👉 follow our helpful 'Resuming your deliveries' guide here.