Stopping your deliveries
Need to pause or cancel your deliveries?
We really don’t want to see you and your cat go, but if you do need to stop your deliveries, we want to make the process as smooth as possible. Whether you’ve got more than one cat, changing your food or litter plans, or stopping a subscription without affecting upcoming deliveries, you’re always in control from your account. We’ve included some helpful information below to make sure everything is clear.
Need some help?
My cat is fussy
If your cat is taking time to switch to KatKin or has changed their mind, don’t worry! Our switching guide has helped 200k+ cats switch to Fresh. In the meantime, you can delay your next delivery or contact our Cat Experts and ask for extra sprinkles to help your cat switch.
KatKin is too expensive
We completely understand. To make sure KatKin fits with your budget you can:
Switch to our Saver Plan to buy in bulk. The Saver Plan includes 42 trays delivered every 6 weeks, offering a lower per-day cost compared to the standard plan.
Feed KatKin for one portion a day alongside another food with our Half Meal plan. The Half Meal Plan provides 4 weeks of food delivered every 8 weeks, allowing you to supplement KatKin meals with other foods to lower costs.
Adjust your delivery frequency to suit you.
Limited freezer space
Good news! KatKin can be stored in the fridge for 5-7 days (or 2 days once opened). We also have the Freezer Plan, which is just 14 trays, delivered every 2 weeks, perfect for smaller freezers.
I don’t need regular deliveries or my delivery date doesn’t work for me
We offer a flexible subscription, which means you’re in control. If your delivery day falls on a day that doesn’t work for you, simply choose any day between Tuesday and Saturday that works for you. We’ll always send you an SMS and email 4 days before your next box, so you have time to adjust deliveries to your schedule.
A subscription doesn’t work for me
No worries, we get that a subscription isn’t for everyone. Thankfully, you can pause deliveries easily and restart them at any time in your account. We have a special reason for this when you cancel: just click ‘A subscription doesn’t work for me.’
Our Half Meal Plan is also perfect if you’d rather have a delivery less often, but not worry about pausing and restarting. By selecting the Half Meal Plan, you’ll receive 4 weeks of food delivered every 8 weeks. This plan ensures your cat enjoys fresh meals while allowing you to reduce the frequency of your deliveries to suit your freezer and your wallet.
Serving KatKin isn’t working for me
Scissors, defrosting, warming the food up, adding water: the ways to serve KatKin are endless, which means there’s usually a method that suits you and your cat. Read our helpful serving guide here if you’re having trouble at mealtimes.
Have a combination of issues or several cats to feed?
Pop us an email and we’ll be able to help give you a tailored option to feed KatKin, on a schedule that works for you and your wallet. Or if you prefer to have a friendly chat on the phone, our team is here to help 7 days a week.
7 days a week
📞 020 4538 4144 - 10am-5pm
✉️ [email protected] - 9am-6pm
Cancelling cat food and litter subscriptions
You can cancel both cat food and litter subscriptions whenever you need to. Here’s how it works.
Cancelling a cat food subscription
To cancel a specific cat’s food plan:
Log in to your KatKin account and head to Your Plan
Select the tile for the cat whose subscription you want to cancel
You’ll see options like Change recipes and Change size. Select the text link that says Thinking of cancelling at the bottom
Follow the on-screen steps to confirm
You'll receive a cancellation confirmation email from us shortly.
If the subscription was created under another person's account (e.g., a family member), the named account holder must authorise the cancellation. They can send an email from their registered email address or provide written consent (e.g., CC'ing you in an email to our Cat Experts for verification).
Only that cat’s subscription will stop. Any other active plans on your account will continue as usual. If you change your mind later, you can return to the same menu to restart a cancelled subscription.
Managing subscriptions for multiple cats
If you have more than one cat on your account, each subscription can be managed separately.
This means you can cancel one cat’s subscription while keeping another active. Once a subscription is cancelled, only the active plans will continue to ship as normal.
Are food and litter subscriptions linked?
No, KatKin food plans and Scoop Planet litter subscriptions are managed independently. Cancelling one doesn't automatically affect the other, so each plan continues on it's own schedule.
This means you have complete control over your plans. If your cat loves the food, but isn't a fan of the litter, you can safely cancel their litter plan and still receive their food - or vice-versa.
Does canceling a food subscription automatically stop my litter subscription?
No, the Scoop Planet litter subscription remains active unless you cancel it separately.
Cancelling a litter subscription
You can cancel your Scoop litter subscription without affecting your fresh food plan.
Once cancelled, no future litter deliveries will be scheduled. Your fresh meal deliveries can still be managed or adjusted directly from your account whenever you like.
To cancel your Scoop Planet subscription:
Log in to your KatKin account and head to Your Plan
Scroll down to your Scoop Planet plan
Click 'manage plan'
You’ll see options like Edit your next delivery date and Change delivery frequency. Select the text link that says Thinking of cancelling? at the bottom
Follow the on-screen steps to confirm
You'll receive a cancellation confirmation email from us shortly. If no cancellation email is received, the cancellation might not have gone through. Please check back on your account to check that your plan is no longer active.
Please note! If we’ve taken a payment from you in the last 48 hours, any changes made won’t be reflected until your following delivery, as our cut off deadline will have passed.
If the subscription was created under another person's account (e.g., a family member), the named account holder must authorise the cancellation. They can send an email from their registered email address or provide written consent (e.g., CC'ing you in an email to our Cat Experts for verification).
How cancellations affect your orders
Trial orders
If you've ordered a trial box, cancelling your subscription won't cancel the delivery of your trial order - it will only cancel future deliveries that were scheduled. If you need to cancel a trial box order urgently and you haven't yet received a DPD confirmation email, please reach out to our Cat Experts. We'll do our best to make any last minute changes.
Current orders
Cancelling a subscription won’t affect any orders that have already been processed or are on their way. These will still be delivered as planned.
Future orders
Only future deliveries linked to the cancelled subscription will stop. You won’t be charged for any upcoming orders from a plan that’s been cancelled.
IMPORTANT: We’ll always send a confirmation email when a plan is cancelled. If you don’t receive this, it means the plan is still active. If you cancel your plan after the cut off for your next delivery, as outlined in your order reminder email, a final box will still be delivered.
Restarting your subscription
If you're looking to restart a cancelled subscription:
👉 follow our helpful 'Resuming your deliveries' guide here
Account Deletion and GDPR Compliance
If you'd like to submit a GDPR request to remove data associated with your KatKin account after cancelling your subscription, follow these steps.
Submit a Deletion Request: Contact our Cat Experts at [email protected] and request both account and payment information deletion in line with GDPR laws.
Processing the Request: Once sent, your account will be deactivated, orders and payment attempts will be cancelled, and all account data will be erased within 30 days. This ensures your data is protected and compliant with applicable regulations.
Once completed, you won't be able to sign up to KatKin again with the email address that has been deleted.
Managing Saved Payment Details
If you'd like us to remove your card details linked to your account, but you don't want to submit a GDPR deletion request, that's perfectly okay.
Removing Saved Payment Details
Request Removal: Contact our Cat Experts and request that your saved payment card details be deleted from your account.
Confirmation: KatKin will process the removal of your payment details, after which they’ll no longer be stored in your account. These can be added back at a later date if you ever want to restart your subscription.
Automatic Updates to Expired Cards
If your saved card expires but you have a replacement card with the same bank, many credit card providers automatically update recurring payments. This means charges may still go through successfully. If needed, you can manually update your card details within your KatKin account here.