KatKin

Tracing your delivery: Follow your driver before they deliver and how to locate your box

Tracking your delivery

Where and when do we deliver and when is the deadline for a delivery.

Delivery dates, locations and charge deadlines

Choosing a delivery schedule that works for you

How often do we deliver

Changing your delivery date

Not going to be home but a delivery is scheduled? See our helpful guide here

Deliveries when you’re not at home

Read our step by step instructions to set preferences in your DPD or Yodel app

Updating delivery instructions in the DPD or Yodel app

What to do if the items in your order aren’t right

My order isn’t right or things are missing

What to do if your delivery hasn’t gone to plan

I’ve got a delivery problem

Defrosting trays in delivery

I've ran out of food, what do I feed my cat!

Bank holiday deliveries

Delivery Queries

Create a custom design with text, images, and links

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Find answers and get help from Intercom Support and Community Experts

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