On the day of your delivery, DPD will send you a 1-hour time slot of when they estimate your box will arrive. This is usually sent in the morning, but can sometimes come later in the day if you've been given an evening delivery slot. From this DPD app, you can track the drivers location closely and see how many stops they have before they get to your house. Yodel will do the same, but they will give you a 2 hour delivery slot.
You don’t need to be at home to accept a delivery of KatKin food. As the box contains perishable goods, our couriers won’t be able to put the box back in their vans or return it to their depot. The box has to be delivered on the day of delivery. Our drivers will leave the box in a safe space if there is one, or outside your door if you’re not in.
Our eco-friendly insulated boxes are designed to keep your food at a safe temperature for up to 48 hours from packing, regardless of the weather.
As boxes are packed the day before your scheduled delivery (sometimes from as early as 5am), this means your food is kept safely chilled through transit and on your delivery day, until the end of that day.
If your box is delivered at 10am while you're out, it will stay cold until you return home later that day. However, we recommend freezing your trays as soon as possible after delivery, and no later than the evening of your delivery day.
As long as they’re cold to the touch, your trays can be put back in the freezer when you get home, even if they’re not frozen solid.
To make sure a delivery is left in your preferred place we recommend downloading the DPD or Yodel app for fresh food and litter deliveries. The apps allows permanent preferences to be saved, so you don’t have to remember to update each delivery.
🚚 Follow our guide on updating your settings in our couriers apps.
If we haven’t taken a payment for your next delivery:
There’s still time to move your delivery to a different day of the week, if you’d prefer to be home to accept your delivery. Delivery dates can be pulled forward or moved back in your account, just follow the steps in this guide.
If we’ve taken a payment from you, but you haven’t yet received your ‘We’re expecting your KatKin parcel’ email from DPD or Yodel:
This means you might still be within the cut off deadline for delivery changes. Get in touch with our Cat Experts as quickly as possible.
Please Note: it may still be too late to make changes to an order that has been processed, but our Cat Experts will do their best to help.
📞 020 4538 4144 - 10am-5pm
✉️ [email protected] - 9am-6pm