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Retail FAQs

Your guide to buying KatKin in pets stores/supermarkets

Updated over a week ago

What can be purchased at Jollyes and Pets at Home?

Variety boxes

7 day variety boxes are available at both retailers in the following selections:

Cluck

7 trays x 200kcal Cluck.

Perfect for cats who know what they like - chicken. Our most popular recipe, available in a convenient box designed to last 1 week.

Poultry Variety pack

3 x Cluck, 2 x Gobble, 2 x Quack

A selection of our most popular poultry recipes, great for cats who like variety.

Non-Poultry Variety pack

3 x Mooo, 2 Splash, 2 x Oink

A selection of our most popular non-poultry recipes. Ideal for cats who aren't fans of chicken or turkey.

14 day Poultry Variety pack available at Jollyes

6x Cluck, 4x Gobble, 4x Quack

Single Trays

Single 200kcal trays are available in selected recipes from both locations

*Oink is only available within the Non-Poultry Variety Pack.

Scoop Planet - Jollyes Exclusive

Our Scoop Planet litter can now be purchased in-store at Jollyes around the country. It can also be ordered online through the Jollyes website using click and collect. Perfect for last minute litter needs or if you need an emergency bag between your standard Scoop Planet deliveries.


How to feed 200kcal KatKin trays bought in-store

All trays sold in retail locations are 200kcal portions only. Our full range of 6 portion sizes are only available through an online KatKin account.

For help with portioning trays bought from retailers, see our retail feeding guidelines here or check the daily feeding guide printed on each pack.

🍴Enter your cat's details and our calculator will let you know how many trays to feed.

⚖️ For tips on how to weigh your cat, see our helpful article here.


I have a question about a product purchased at Pets at Home or Jollyes

If you’ve purchased KatKin at Pets at Home or Jollyes and have a question about feeding, ingredients, storage, or anything else - our Cat Experts are here to help.

📩 Contact us here.

We’ll be happy to advise on:

  • Feeding portions and transition tips

  • Storage and serving instructions

  • Ingredients and nutritional information


I want to sign up to KatKin after buying trays in-store.

Whether you've purchased individual trays, a 7 day, or 14 day variety box from Jollyes or Pets at Home, good news! You can sign up to KatKin and claim your 14 day trial box as long as you've never signed up to our online subscription previously. Our trial box is simply 14 days worth of food, and you can select the recipes your cat prefers based on what they've already tried.

Our Trial box is great value for money, so there's no need to skip it. We'll simply set you up on a 28 day Standard Plan subscription automatically during the trial.

If you'd like to reactivate an old account to order more KatKin

👉 follow our step-by-step instructions here.


How feeding fresh can make a difference

Feeding your cat fresh food isn’t just a treat - it’s a transformation.

Here’s why cats thrive on fresh:

  • Real meat, real nutrition: Cats are obligate carnivores - they need meat. KatKin meals are made with 100% human-quality meat, no fillers or grains.

  • Gently cooked for safety: Every recipe is gently cooked to preserve nutrients and taste.

  • Vet-formulated for optimal health: Recipes designed by a board-certified vet nutritionist to meet your cat’s biological needs.

  • Visible benefits: Cat parents report better digestion, shinier coats, improved hydration, and fewer picky-eating behaviours.

When you feed fresh, you’re giving your cat the diet they’re biologically designed for - and you’ll see the difference in their energy, mood, and wellbeing.


Still have questions?

Our Cat Experts are always happy to help with feeding advice, product queries, or support for your cat’s switch to fresh: no matter where you picked up your KatKin trays.


📩 Find out how to contact our Cat Experts here.

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