No worries, we’re used to very fickle cats here at KatKin. Helping them get past that instinct takes time and persistence, so switching completely can take anything from 24 hours to a couple of weeks.
But we’ll be by your side all the way with the welcome guide in your trial box, and a whole team of vets and Cat Experts always on hand to give you advice.
Read our fussy cat guide here for extra tips from customers on switching stubborn cats.
(Most) cats are suspicious of anything new so choose a good time to start feeding KatKin when you’ll be home and able to give your cat support if they need it. If you’re going on holiday soon, or there’s extreme weather, the food can be stored in the freezer for up to 9 months, so there’s plenty of time to introduce it.
We recommend delaying your next delivery, as some cats need even longer than 2 weeks to make the switch to fresh food. The subscription is flexible so you can delay or stop deliveries as often as you need to. We just need 3 days notice to stop any scheduled payments.
It’s important to remember: however fussy your cat might be (and we’ve seen some of the fussiest) it’s all worth it in the end. When your cat switches to our 100% fresh-cooked meat, they’ll have a lifetime of better health. More energy, a softer coat, better digestion – all because you kept persevering.
*Please note, the final cut-off for Cat Experts to cancel or make changes to a box is 4pm two days before delivery. This means there’s a small window for our Cat Experts to try and make changes to an order after a payment has been taken but before an order is processed at 4pm. We’re sadly not able to cancel or make changes to a box after the cut-off has passed.
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