Why does KatKin need to be stored in the freezer?
Our trays need to be stored in the freezer (defrosted in the fridge for serving) because our recipes are crafted from gently-steam-cooked, 100% human-quality meat and then frozen fresh to preserve their full nutritional value.
Unlike many cat foods designed to sit on shelves (which are cooked at high temperatures, laden with preservatives and engineered for long shelf life), our freezing process locks in flavour and nutrients without resorting to harsh processing.
We recommend keeping the meals frozen (they’ll stay fresh for up to six months) and defrosting only the needed amount in the fridge, so that each serving remains at peak quality when you feed it.
When your delivery arrives
Your KatKin trays will arrive frozen or cold to the touch. The wool insulation and ice packs mean that if the trays start to defrost en route, as long as they’re cold to the touch when you unpack them they’ll be safe to put straight into the freezer. We recommend popping 5 trays into your fridge to defrost.
The trays will be safe to keep in your freezer for up to 9 months (double check the best before date printed on the evening portion) or up to 5 days in the fridge. Once defrosted, an open tray will be fresh for up to 2 days
If your cat prefers smaller portions: If you open a tray and only feed a small amount, an open tray or plate of KatKin will be okay to keep in your fridge for up to 2 days.
Remember to transfer frozen trays from your freezer to the fridge as you use them up, so you always have a portion ready to serve to your cat. Trays take around 24 hours to defrost in the fridge, or less if you place them separately around your fridge (not stacked together, as this keeps them frozen for longer.)
Tip! If you’ve forgotten to defrost a tray and your cat is starting to sharpen their claws, don’t panic. Just pop an unopened portion in a bowl of hot water The food will be completely soft and ready to serve to your cat in 15 minutes. Once thawed, we don't recommend putting these trays back into the freezer.
Freezer space
A standard monthly plan of KatKin contains 28 trays, which takes up the same amount of space as around 2 loaves of bread.
If you’re short on freezer space and you won’t have enough room to store our standard monthly plan of 28 trays, you can switch to our Freezer Plan.This specialised plan reduces freezer storage needs by delivering 14 trays every 14 days. However, note that it may cost slightly more per tray due to increased packaging and delivery frequency.
To choose the Freezer Plan, navigate to your KatKin account settings and update your subscription preferences or read more about our different plans here. This plan is ideal for households with limited freezer space.