When your delivery arrives
Your KatKin trays will arrive frozen or cold to the touch. The wool insulation and ice packs mean that if the trays start to defrost en route, as long as they’re cold to the touch when you unpack them they’ll be safe to put straight into the freezer. We recommend popping 5 trays into your fridge to defrost.
The trays will be safe to keep in your freezer for up to 9 months (double check the best before date printed on the evening portion) or up to 5 days in the fridge. If you open a tray and only feed a small amount, an open tray will be okay to keep in your fridge for up to 2 days.
Remember to transfer frozen trays from your freezer to the fridge as you use them up, so you always have a portion ready to serve to your cat. Trays take around 24 hours to defrost in the fridge, or less if you place them separately around your fridge (not stacked together, as this keeps them frozen for longer.)
Tip! If you’ve forgotten to defrost a tray and your cat is starting to sharpen their claws, don’t panic. Just pop an unopened portion in a bowl of room temperature or warm water (don’t use boiling water, as you don’t want to melt the plastic.) The food will be completely soft and ready to serve to your cat in 15 minutes.
Freezer space
A standard monthly plan of KatKin contains 28 trays, which takes up the same amount of space as around 2 loaves of bread.
If you’re short on freezer space and you won’t have enough room to store our standard monthly plan of 28 trays, you can switch to our Freezer Plan.
🧊Read more about the Freezer plan here.